Return Policy

We always want you to be happy with your purchase, but if you're unsatisfied for any reason, it's easy to return or exchange it. If you purchased your item(s) online, or at a store please follow the instructions below.

Return and Exchange Policy

• Eligibility:
  Customers may return or exchange any item within 31 days of receiving their order. Items must be at least 75% intact and returned with original packaging and a copy of the packing slip or receipt. If a return does not meet these requirements, the customer must reach out to contact@nectarusa.com for return authorization.

• Refund Processing:

  • Refunds for online orders will be processed within 3-5 business days once the return is received and approved.

  • Shipping charges are non-refundable.

Online Store Purchases

• Steps for Online Returns and Exchanges:

  • Returned items must be 75% intact, in their original packaging, and include a copy of the packing slip or receipt.

  • Reach out to contact@nectarusa.com for further instructions.

In-Store Purchases 

Please note: In-store purchase can only be returned at the store they were purchased in OR through our website by contacting contact@nectarusa.com.

• With Receipt (Card Transactions):

  • Returns or exchanges can be made within 31 days of purchase with a valid receipt. If a return is requested after 31 days, customers must reach out to Customer Care at contact@nectarusa.com. 

• Without Receipt:

  • Customers must contact Customer Care at contact@nectarusa.com to initiate a return or exchange.

• Cash Transactions:

  • For safety reasons, returns for cash transactions are not refunded. Customers may only exchange items for equal or greater value (customer pays the difference).

Returns for Promotions & Bundles

For any promotional purchases or bundled sets, all items included in the promotion or bundle must be returned together to receive a full refund. Partial returns will not be eligible for a full refund.

Refunds and Exchanges for Gift Cards

• Gift cards are non-refundable after purchase. If a customer wishes to return an item purchased with a gift card, the refund will be processed back onto the gift card.

Important Guidelines

• Non-Refundable Shipping Costs:
  Customers are responsible for return shipping costs unless the item was damaged or incorrect. Shipping charges are not refunded.

• Online Store Credit:
  If a receipt is not provided or the return window has passed, customers are eligible for store credit only.

Yumi Glow Device - Return & Refund Policy

Nevada Retail Locations

1. Full-Retail Purchases — 30-Day Return Policy

Yumi Glow devices bought at the full regular retail price of $1,500 may be returned within 30 calendar days of the original purchase date, subject to the conditions below.

Yumi Glow devices bought at any discounted price, including promotions, special offers, and coupons, are not eligible for returns or refunds.

No returns will be accepted after 30 days, except as required by applicable law or warranty obligations.

2. Restocking Fee — 20%

All approved returns of full-priced Yumi Glow devices are subject to a 20% restocking fee, calculated on the device's purchase price before taxes.

The fee helps offset shipping, product inspection, processing, handling, and restocking expenses.

The fee will be deducted from the customer's refund.

3. Complimentary Nectar Elite Skincare

Any complimentary Nectar Elite skincare received with a Yumi Glow purchase is part of the original promotional transaction.

If a Yumi Glow return is approved:

• All complimentary skincare must be returned unopened, unused, and in its original packaging.

• Customers may choose to keep any complimentary skincare. The full regular retail value of those products will be deducted from the refund.

• Any complimentary skincare that has been opened, used, damaged, consumed, or not returned will be treated as kept by the customer.

• No exceptions will be made to complimentary skincare deductions for discretionary returns.

• These deductions are in addition to the restocking fee.

4. Device Condition

To be eligible for an approved return, the device must be:

• Clean, undamaged, and in resalable condition.

• Returned in its original box and packaging.

• Complete with all original accessories, chargers, manuals, and included components.

• Accompanied by the original receipt or verifiable proof of purchase.

All returns are subject to inspection.

5. Refund Processing

Approved refunds will be issued to the original form of payment after inspection and any applicable deductions.

Any applicable sales tax adjustments will be calculated under Nevada law.

6. Warranty and Defective Products

Manufacturer warranty claims and verified defective merchandise will be handled separately under the applicable warranty terms and consumer protection laws.

Nothing in this policy limits customers' statutory rights.

7. Customer Acknowledgment

Customers must be told about this policy before completing their purchase.

The no-return terms for discounted devices, the restocking fee, and the complimentary skincare conditions should be clearly documented at the point of sale.

All terms are subject to applicable law and corporate approval.