We always want you to be happy with your purchase, but if you're unsatisfied for any reason, it's easy to return or exchange it. If you purchased your item(s) online, at a store or by phone, please contact our Customer Care team to obtain a return authorization and further instructions.
Return and Exchange Policy
Eligibility: Customers may return or exchange any item within 31 days of receiving their order. Items must be at least 75% intact and returned with original packaging and a copy of the packing slip or receipt.
Refund Processing:
Refunds for online orders will be processed within 3-5 business days once the return is received and approved.
Shipping charges are non-refundable.
Contact for Returns/Exchanges:
For both online and in-store purchases, customers should contact Customer Care at contact@nectarusa.com to receive a return authorization and further instructions.
Online Store Purchases
Steps for Online Returns and Exchanges:
Customer Contact:
The customer must email Customer Care at contact@nectarusa.com to request a return or exchange authorization.
Return Requirements:
Returned items must be 75% intact, in their original packaging, and include a copy of the packing slip or receipt.
No Receipt/31 Days Passed:
If a customer cannot provide a receipt or if the return period has passed (beyond 31 days), they are only eligible for online store credit.
Non-Refundable Items:
Gift cards are non-refundable after purchase.
In-Store Purchases
With Receipt (Card Transactions):
Returns or exchanges can be made within 31 days of purchase with a valid receipt.
Without Receipt:
Customers must contact Customer Care at contact@nectarusa.com to initiate a return or exchange.
Cash Transactions:
For safety reasons, returns for cash transactions are not refunded. Customers may only exchange items for equal or greater value (customer pays the difference).
Refunds and Exchanges for Gift Cards
Gift cards are non-refundable after purchase. If a customer wishes to return an item purchased with a gift card, the refund will be processed back onto the gift card.
Important Guidelines
Return Authorization: No return or exchange will be processed without a return authorization from Customer Care.
Non-Refundable Shipping Costs: Customers are responsible for return shipping costs unless the item was damaged or incorrect. Shipping charges are not refunded.
Online Store Credit: If a receipt is not provided or the return window has passed, customers are eligible for store credit only.
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