Refund policy

If you're dissatisfied for ANY reason, we will refund or replace your purchase with no hassle. All you have to do is call 702.941.8783, our lovely customer service specialist will be happy to assist you.

You can also email us at contact@nectarusa.com with details of your issue.

Non-returnable item:
Gift cards

To complete your return, we require a receipt or proof of purchase. If the return or refund request is due to damaged product, we will require proof of the damage in the form of pictures of the product(s) in question. This is to ensure we can show our shipping and packaging teams the damage so they can fix any problems for future customers.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@nectarusa.com.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.